Refund Policy

Refund Availability: DS IMPEX INC values customer satisfaction and strives to provide a high-quality user experience through the Jhumru app/website. In general, we do not offer refunds for our services. However, we recognize that exceptional circumstances may arise that warrant a refund request. These exceptions will be considered on a case-by-case basis and are subject to specific eligibility criteria.

Refund Request Process: To initiate a refund request, please utilize the "Contact Us" section within the app/website. Our customer support team will carefully review your request and assess it against our predetermined criteria. We will handle your refund request with diligence and respect for your concerns.

Eligibility Criteria: Refund requests are typically evaluated based on factors such as service disruptions, billing errors, or any other exceptional situations. Please note that refund requests solely for reasons of user preference, non-technical issues, or dissatisfaction with content are less likely to be approved.

Timely Action: It is recommended to initiate a refund request promptly to facilitate a more efficient review process. Delays in submitting a request may affect its eligibility for consideration.

Non-Refundable Situations: In addition to cases of user preference or dissatisfaction, the following situations are generally considered non-refundable:

• Violation of our terms and conditions
• Technical issues beyond our control, such as device or internet connectivity problems
• Unauthorized use or misuse of the app/website

Refund Timeframe: If your refund request is approved, we will make every effort to process the refund in a timely manner. The actual timeframe for receiving the refund may vary depending on the payment method used and financial institutions involved.

Contact Information: For all refund-related inquiries or requests, kindly reach out to our customer support team via the "Contact Us" section within the app/website. We are committed to ensuring that your concerns are addressed with the utmost care and consideration.